Our Policies

Our Policies

General Etiquette & Courtesies

  • Arrive 20 min prior to your appointment. Our events close 5 minutes after start time and
    once they start they cannot be interrupted.
  • The $89 once weekly Intro special is only available from your first visit, there are no
    exceptions to this rule.
  • The one month $150 unlimited pass is only valid for 30 days from the date of your first visit using that pass. No exceptions.
  • Water bottles with a no drip non removable cap may be allowed into the cave.
  • Clients are not permitted to take cellphones, laptops, bags, purses, shoes, food or any
    electronics of any nature whatsoever into the salt cave.
  • Please wait for Bethesda Salt Cave & Spa Staff to allow you to enter the salt cave should you arrive within the allotted late arrival time of 5min. Bethesda Salt Cave & Spa staff are not permitted to grant you access to the cave if you are more than 5 min late.
  • For faster service when booking online please add your Credit Card

Cancelation / Refund Policy

All massage cancelations have to be given by phone. This ensures a time line is kept beyond dispute.

Salt Cave Sessions:

  • Salt cave sessions are non-refundable if cancellation is within 6 hours of the appointment
  • If you cannot make it to a salt cave session that you have pre-registered for, please email us at least 6 hours prior to the start of the session. Your absent space will be considered a “Late Cancel” and will be charged the full rate. Clients with coupons or vouchers will forfeit the full value of their coupon up to the value of the full fee for a salt cave session.

Massage Therapy & Spa Services

  • It is mandatory that a credit card be on file in order to schedule a spa service of any kind.
  • The credit card on file will be charged for the full price of the service If cancellation is within 24 hours of the appointment
  • No charge will be incurred for individual services with more than a 24 hours cancelation
    notice.
  • Full payment of service is required if a client is making an appointment for more than one person. A 48 hour cancellation policy is in effect for two or more spa appointments made on the same date. ANY CANCELATION HAS TO BE EFFECTED VIA EMAIL, there will be no exception to this rule.

This policy is to insure that our staff are given adequate time to find a replacement for your time slot being canceled and to be courteous to other clients who may be on a waiting list.

Auto Pay

  • It is the responsibility of the client to cancel AutoPay. AutoPay will continue indefinitely until canceled. Kindly give us at least 30 days notice when processing a cancellation.
  • Clients who cancel their AutoPay will not be allowed to re-enroll for 5 months after they have canceled.

Series/ Memberships/ Packages

  • All series, packages and memberships are non-refundable and non-transferable
  • Numbered series may only be shared with a family member.
  • All series and packages have a 1 year expiry date from date of purchase
  • Any services not used within the 1 year period will be considered forfeited

Workshops, Classes, Parties & Private Events

  • Payment is expected in full prior to attendance of any workshop or class.Bethesda Salt Cave & Spa accepts all major debit or credit cards, cash, checks and Spa Finder gift card
  • Discounts may not be added together and coupons may not be used for multiple visits.
  • Bethesda Salt Cave & Spa reserves the right to cancel or reschedule any class, workshop or event at any time.
  • A NON-REFUNDABLE Payment is required in full at the time of booking. No spots will be
    reserved without full payment – NO EXCEPTIONS
  • Registration cancelation will only be accepted via email at saltcave@comcast.net
  • An account credit will be given for the full amount of registration as long as it is canceled 48 hours prior to the start of the Workshop/Class/Event
  • No refund whatsoever will be given for any cancellation 48 hours or less prior to the workshop/ class/party/ private event Therapists, Staff, Instructors & Teachers
  • All full time staff who work 15 hours or more may receive free salt cave sessions at The Bethesda Salt Cave & Spa. All part time Staff who work 14 hours or less per week have to pay $15 per salt cave session
  • All Bethesda Salt Cave & Spa staff and teachers receive 50% off all workshops, classes and services which are not conducted by instructors, teachers, therapists who act as outside contractors.
  • All Bethesda Salt Cave staff and trainees are entitled to 10% off on retail merchandise.